• How to Book

    Online - by clicking the booking links on my website or my Facebook page. Or via the Fresha app on mobile downloadable from the apple or play stores.


    Text - please text your preferred appointment days/times together with the treatment you wish to book and I will contact you as soon as possible within working hours.


    Phone - please try to call during working hours. If I am unable to answer then please leave a message and I will return your call as soon as possible.


    I do not accept appointments made via social media.

  • Cancellation/Rescheduling

    Reminders are sent via text automatically 24 hours prior to your appointment. 


    As a self-employed technician, last minute cancellations can have an impact on my income so please try to avoid this wherever possible.


    I will do my utmost to reschedule to a convenient time for you but be aware that evening and weekend appointments are the most difficult to reschedule. 

  • Late Arrivals

    Please be aware that arriving late for your appointment may result in a shorter time being available for your treatment in order not to impact on other clients.


    Being more than 15mins late may result in your appointment being rescheduled for a later date.

  • Nail Extension Maintenance

    Sometimes it is possible to carry out infills on your previous techs work but this cannot be determined without a consultation.


    Where it is deemed unsuitable to infill you will be offered a removal and new set at the appropriate charges as per my price list.

  • Lash Infills

    I currently do not offer infills on other techs work. You have the option of booking a removal and new set or returning to your previous tech for removal.


    A new set will be required when booking past 4 weeks from your previous appointment or if you have less than 40% remaining on both eyes.


    I offer a free touch-up 3 days after your last appointment, if lash extensions came off your natural lash the next day.  However, please be aware that your natural lashes shed at the rate of 2-5 lashes per day and this is perfectly normal.


    The lash shed cycle is roughly 90 days and lashes constantly grow, shed and grow again. Hence the need for regular 2-3 week infills.

  • Methods of Payment

    I accept cash and most major credit/debit cards



29 Stanton Road

Stoke on Trent




Tues - Fri :

10:00 - 19:00


Sat :

10:00 - 17:00 

07515 890147

Please note that Stanton Road is a one way street and there is no direct access from Weston Road.

Parking in the street is Permit Only. Please collect a Visitor Permit from the salon if needed.

Β© 2023 by The Lash and Nail Hideaway. Proudly created with Wix.com

  • White Facebook Icon
  • White Instagram Icon
  • Black Facebook Icon
  • Black Instagram Icon